Client Bill of Rights

We believe in running our business using the Golden Rule. We treat you like we want to be treated. Because of that we have created our “Client Bill of Rights” so there is no confusion between us and you know exactly how we will handle your needs.

We challenge you to find another IT consultant in the Spokane area that would dare to give you these rights:

VICSCO Logo We’ll Respond Within 30-Minutes or Less – Guaranteed. When you call us during regular business hours with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 30 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
VICSCO Logo Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician – often the same day.
VICSCO Logo No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
VICSCO Logo 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with all of our services. We will do whatever it takes to make you happy. No hassles, no problems.
VICSCO Logo No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
VICSCO Logo All Projects Completed On Time and On Budget – Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
VICSCO Logo Accurate Billing – Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.