PROACTIVE Support Services
VICSCO Inc. provides knowledgeable and efficient technical services. Our PROACTIVE Support Services provide you with peace of mind knowing that your network is being actively monitored and managed with a goal of efficiency and productivity.
With either of our PROACTIVE Support Services you have an vendor who is looking out for your best interest. We are like part of your IT staff but without the overhead. We will make every effort to ensure that you have your network and computers available when you need them by proactively monitoring and managing your hardware and software.
All of our work is covered by our Zero Hassle guarantee.
In fact, we are so confident in our ability to provide you with a good experience that we have developed our Client Bill of Rights.
The table below details our service offering:
| Service Description | Gold $20 PC / $75 Server Monthly |
Platinum $60 PC / $250 Server Monthly |
| Hourly On Site Rate | $100 | Service Calls Free; Projects or Consulting $95 |
| Emergency Response Fee | $100 | Included |
| Emergency Response Time | 2 hours | 1 hour |
| On-site scheduling of Technician | 1-2 Days | Same Day |
24/7 Remote Monitoring
|
Included | Included |
| Executive Summary Monthly Report | Included | Included |
| Virus Definition Updates | Included | Included |
| Unlimited Remote Patch Mgmt | Included | Included |
| Daily System Status Email | Included | Included |
| Quarterly Planning Meeting | Included | Included |
| Monthly On-site Audit and Tune Up | Included | Included |
| Adding or Removing Users | Included | Included |
| Loaner PC or Server | Available (1) | Included |
| Vendor Liaison | Available (1) | Included |
| Handling Warranty Parts | Available (1) | Included |
| Spyware Monitoring and Removal | NOT Included | Included |
| Virus Removal | NOT Included | Included |
| Unlimited Software Upgrades * | NOT Included | Included |
| Installation of New Hardware or Software * | NOT Included | Included |
| Quarterly Server OS Image (2) | NOT Included | Included |
* Our Labor only; any hardware or software costs will be additional.
Notes:
(1) Available for a modest fee.
(2) An image of each server will be taken with Norton Ghost to allow for a relatively fast restoration. Please note that we DO NOT recommend this as a Backup and Disaster Recovery plan. We will be happy to discuss your Disaster Recovery needs at any time.
Disclaimer: This is NOT a contract. We will provide you with a detailed contract that you can review which contains all of the terms and conditions of our service offer.
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